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The Good, The Bad & The Ugly of A.I.

The Good, The Bad & The Ugly of A.I.

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training  Siri hates me.  I know it. When I ask for directions to “123 Main Street, St. Louis, MO”, her answer has been, “I can’t find Main Street...

Top 15 Customer Service No No’s

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Throughout the years, Telephone Doctor has gathered all sorts of information using surveys and finding what things frustrate customers. From this...