National Small Biz Week

National Small Biz Week

National Small Biz Week – Starts with good people.  Here are some great new hiring questions to ask. What type of theatre experience have you had? That’s one question I believe that is missing in the hiring process.   If not theatre, continue with sports, chorus,...
BEWARE: Caller ID Can Be Dangerous

BEWARE: Caller ID Can Be Dangerous

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever...
Theater Skills for Customer Service

Theater Skills for Customer Service

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President of Telephone Doctor Customer Service Training   Here’s a GREAT new hire interviewee questions: What type of theater experience have you ever had? Why should you ask that question? REASON:...