by Nancy Friedman | Customer Service
National Small Biz Week – Starts with good people. Here are some great new hiring questions to ask. What type of theatre experience have you had? That’s one question I believe that is missing in the hiring process. If not theatre, continue with sports, chorus,...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Expert; Keynote Speaker; President, Telephone Doctor Customer Service Training The other day I had the good fortune of presenting one of our basic customer service, telephone skills program to 25 “MILLENNIALS” in Grand Rapids,...
by Nancy Friedman | Customer Service
Hi all. Boring meetings, and not so fun speakers can ruin an expensive time. Proud to have been chosen as one of the 4 ladies who take a unique approach. Enjoy this article from VIRGIN.com Airlines –...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President of Telephone Doctor Customer Service Training Here’s a GREAT new hire interviewee questions: What type of theater experience have you ever had? Why should you ask that question? REASON:...
