Short Training Video on Business Friendly Customer Service

Short Training Video on Business Friendly Customer Service

Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they’ve had with...
Word of the Day: WACTEO (WAC-TAY-O)

Word of the Day: WACTEO (WAC-TAY-O)

By Nancy Friedman, Keynote Speaker; Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training   In these days, folks are busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be....