by Nancy Friedman | Customer Service
Thursday, October 5, 2017 1:00 p.m. – 2:30 p.m. Providing Superior Customer Service by Phone One of the country’s foremost experts on customer service by phone shares her methods for creating a superior customer telephone experience that helps turn more calls into...
by Nancy Friedman | Customer Service, Customer Service Excellence, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker It’s difficult for me to post about ‘me.’ I’m normally sharing tips, techniques, skills and ideas. Recently I was asked why we...
by Nancy Friedman | Customer Service
By Nancy Friedman, President Telephone Doctor Customer Service Speaker Almost anyone who’s been in a customer service position has had the opportunity of running into either an irate call, person or a situation that, shall we say, is not pleasant. And even though it...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Communication Skills, Communication Skills Training, Customer Service, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Internal Customers
Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they’ve had with...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Keynote Speaker; Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training In these days, folks are busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be....
