by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training. Ok, no tips. No tricks. No BEST EVER. No amazing customer service tips. No ‘The one thing you’ll ever need in customer...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training. Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker, President Telephone Doctor Customer Service Training Doesn’t matter what you’re selling or providing, if you’re in business you probably have the same concerns. How do we keep our clients, patients, guests,...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training
By Nancy Friedman, Customer Service & Communication Keynote Speaker; President of Telephone Doctor Customer Service Should I record my calls? Who should hear them? What will I take away? Let me ask you? Do you walk out of the house without looking in the mirror? I...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President Telephone Doctor Customer Service Training These are true stories taken from our book CUSTOMER SERVICE NIGHTMARES. But before we begin and before you read them, let’s talk a moment about just ‘exactly’...
