by Nancy Friedman | Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By: Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Anyone working in the people business (and that’s pretty much everyone) will tell you that occasional upset, angry, irate customers simply come...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customers, Diffusing Irate Customers, Free Customer Service Articles, Free Customer Service Tips, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; President, Telephone Doctor Customer Service Training Short, sweet and to the point on a topic near and dear to all businesses. Enjoy....
by Nancy Friedman | Customer Service, Customer Service Challenges, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers
By Nancy Friedman, The Telephone Doctor If your job entails taking calls from unhappy, irate callers, you’ve got your work cut out for you. Employees who deal with callers are especially vulnerable to outbursts from customers who are going through an emotional,...
