by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, President, Telephone Doctor Customer Service and Keynote Speaker on Sales, Customer Service and Communication Skills Conversation killers. That’s what they really are. Killer words and phrases help make your customers and your potential customers...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t. Yet often...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Retail Customer Service Tips, Telephone Technique
By Nancy Friedman, President of Telephone Doctor Customer Service Training; Nancy is a keynote speaker on sales, communications and customer service Listening is not the same as hearing. Think about a commercial for a product you have no interest in; it’s easy to tune...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even, we’ve compiled the...
by Nancy Friedman | Customer Service
By Nancy Friedman, President / Keynote Customer Service Speaker / Telephone Doctor Customer Service Training For years I have been working with companies to upgrade, tweak and help with scripts their sales and/or customer service reps. Fast forward. Now we’re...
by Nancy Friedman | Customer Service
While this is only one industry…we all know it could be any industry. I’ve “redacted” some of it (cuz I learned a new word)so simply insert any retailer you choose. This is one real person, with one real issue. Imagine the number of people having similar issues in...
