Even Santa Claus Double Checks!

Even Santa Claus Double Checks!

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training   “He’s making a list and checking it twice. Gonna find out who’s naughty and nice.” One of my favorites: Be a Double Checker! When...
6 Cardinal Rules of Customer Service

6 Cardinal Rules of Customer Service

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service. It’s all so simple. We will pay more for better service. So whether you’re a small...
A Little Quiz for You

A Little Quiz for You

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training   Read the three scenarios below and ask yourself, “Which type am I? And who do I have on my team?” #1.    The customer says (either on the phone or...