It’s Never Too Late to Send a Thank you Note

It’s Never Too Late to Send a Thank you Note

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service   The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.) It was still very appreciated, made me feel super and...
The Service Mentality – Defined

The “CARE” Gene. Do you have it? Check this out.

by | Business Communication, Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training.   Ok, no tips. No tricks. No BEST EVER. No amazing customer service tips. No ‘The one thing you’ll ever need in customer...
How Your Business Phone is Answered is CRITICAL

How Your Business Phone is Answered is CRITICAL

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique

By Nancy Friedman, Keynote Speaker; Customer Service Expert, President, Telephone Doctor Customer Service Training   Enthusiasm – Defined as “intense and eager enjoyment, interest or approval.” So bottom line is if your phones aren’t...
Stop Telling Customers How Great You Are and Start Showing Them

Stop Telling Customers How Great You Are and Start Showing Them

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Bragging rights. Do we have them in business?If you’re in the business of satisfying customers, the only thing that matters is what you DO. It’s...

Are You Ready? With all the social interaction out there; it can still end up with a phone call.

by | Basic Communication Skills, Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

Are You Ready? With all the social interaction out there; it can still end up with a phone call.By Nancy Friedman, Keynote Speaker, Customer Service, Communication expert, President Telephone Doctor Customer Service. There’s a communication tool missing on our...