by Nancy Friedman | Customer Service
The 2016 SEMA Show marks the 50th year that the trade show has been providing attendees with the best venue to: ❖ See Nancy Friedman, The Telephone Doctor’s program on Leadership and Customer Service Friday Nov 4, 2016 + 60 other Educational programs ❖ See...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
by Nancy Friedman | Customer Service
This week on Franchise Today co-hosts, Stan Friedman and Paul Segreto welcome as their guest, Nancy Friedman (no relation to Stan) aka Telephone Doctor. Nancy is a 2-time IFA mini session speaker – and has brought her keynote programs and workshops to...
by Nancy Friedman | Customer Service
Business Management: 7 Traits of Aftermarket Success (BM5) When: November 4, 2016 – 1:00pm – 2:00pm Where: Las Vegas Convention Center, Upper North Hall, N253 Presented by: Nancy Friedman, President, Founder Telephone Doctor Customer Service Training...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training. Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker, President Telephone Doctor Customer Service Training Doesn’t matter what you’re selling or providing, if you’re in business you probably have the same concerns. How do we keep our clients, patients, guests,...
by Nancy Friedman | Customer Service
By Nancy Friedman Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be in-person, online or by phone stand a better chance of winning in the marketplace. Those who do not may...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training
By Nancy Friedman, Customer Service & Communication Keynote Speaker; President of Telephone Doctor Customer Service Should I record my calls? Who should hear them? What will I take away? Let me ask you? Do you walk out of the house without looking in the mirror? I...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President Telephone Doctor Customer Service Training These are true stories taken from our book CUSTOMER SERVICE NIGHTMARES. But before we begin and before you read them, let’s talk a moment about just ‘exactly’...
by Nancy Friedman | Customer Service
By Source Unknown {1} Once all villagers decided to pray for rain. On the day of prayer all the people gathered, but only one boy came with an umbrella. That’s FAITH {2} When you throw babies in the air, they laugh because they know you will catch them....
