Business Management: 7 Traits of Aftermarket Success (BM5)

When:  November 4, 2016 – 1:00pm – 2:00pm

Where:  Las Vegas Convention Center, Upper North Hall, N253

Presented by: Nancy Friedman, President, Founder Telephone Doctor Customer Service Training

Most people have the ability to be successful. How you go about it is key and critical. Nancy, a 6-time SEMA speaker, has the ability to share these 7 TRAITS of Being Successful with humor and enthusiasm. And this doesn’t only pertain to YOU, it looks at who you work with, whether they’re family members or not. Do you have successful people with your organization?

This “Nancy” program is filled with ideas/ tips – skills & techniques to help you be successful.

Laughter & prizes thru out! A don’t miss session

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.