by Nancy Friedman | Customer Service
Common scenario: The phone rings from a potential customer. The caller is put on hold (often curtly). Or rings too long. The caller waits five seconds, hangs up. No sale. No second chance. No nothing Do you win or lose when the phone rings? How much money was lost?...
by Nancy Friedman | Customer Service
It’s always nice to see hard work pay off. Read what was written on the MobileDay blog about Paul Segreto’s Franchise Today being one of the top five podcasts for franchise owners to listen for inspiration and ideas. Here’s what was written…...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Need your help. Short, sweet and to the point. We all have tons of ideas, tips, and techniques on giving great customer service. We know what great...
by Nancy Friedman | Customer Service
ST.LOUIS, MO — May 31, 2016 — Nancy Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and a nationally known customer service keynote speaker, has been selected to deliver a special presentation to hundreds of...
by Nancy Friedman | Customer Service
Nancy is candid about the how, when and where of the ways she pitched herself to these shows. In today’s post she talks about how she secured these placements (you could too) and gives details on why the appearances on Regis and Oprah produced less ammunition...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Speaker, Customer Service, Communication Expert, President, Telephone Doctor Customer Service Training. It appears a lot of folks are busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be....
by Nancy Friedman | Basic Workplace Communication, Business Communication, Free Customer Service Articles, Free Customer Service Tips
By Nancy Friedman, Keynote speaker, Customer Service Expert, President, Telephone Doctor Customer Service Resumes are key, of course, and there are dozens of helpful sites and folks that can help you with those. I’m taking it one step further. Ok, you’ve got the...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership
By Nancy Friedman, Keynote Customer Service Speaker, President, Telephone Doctor Customer Service Training So many articles on leadership. And most are needed. Because as the saying goes, “If we can pick up just ONE good tip or idea from an article or program,...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training. Ok, no tips. No tricks. No BEST EVER. No amazing customer service tips. No ‘The one thing you’ll ever need in customer...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service However, you communicate with your customers, on the phone, in person, chat or email, there are some guidelines to make it easier, better and more effective. Let’s jump...
