ST.LOUIS, MO — May 31, 2016 — Nancy Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and a nationally known customer service keynote speaker, has been selected to deliver a special presentation to hundreds of travel agents and those in related industries at the 2016 Travel Technology Exchange conference June 27, 2016 at the Fountainbleau hotel in Miami Beach, FL.

The event is presented by Sabre, the leading technology company for the travel industry. Travel agencies, developers, online travel agencies, travel providers, cruise lines, tour operators and consolidators from 40+ countries around the globe will be in attendance.

Friedman is well known throughout the travel industry. She has spoken to a variety of travel experts at several conferences and events. She is a two time luxury travel speaker and has spoken at CLIA (Cruise Lines International Association), Mast Travel Network, Signature Travel, Princess Cruises, Carlson Travel, Uniglobe Travel and

“Members of the travel industry are definitely on the front lines when dealing with the public. It is key they have a solid understanding of the best practices for customer service. I am excited to have this opportunity to speak to them about the best techniques they can utilize to improve the customer experience and look forward to meeting with them in Miami Beach,” said Friedman.

Known as “The Telephone Doctor”, Friedman will speak on The Golden Nuggets of Customer Service. She will focus on how to deal with customer emails and voice mails, how to improve listening skills and much more. Friedman will also speak to travel agents later that day on Sales and Communcation Skills.

For details about the Sabre Travel Network conference (TTX) visit

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.