It’s always nice to see hard work pay off. Read what was written on the MobileDay blog about Paul Segreto’s Franchise Today being one of the top five podcasts for franchise owners to listen for inspiration and ideas. Here’s what was written…

“The Franchise Today Podcast is a collection of more than two hundred podcasts in the archive. You’ll be treated to hearing insights from some of the leading minds in franchising: Franchise Business Review’s Michelle Monroe Rowan; Plave Koch’s Lee Plave; FranWise’s MaryAnn O’Connell; and Telephone Doctor’s Nancy Friedman. If you want to learn from the people who really know franchises in and out, this is the podcast to go to.”  Thank you to my co-host, Stan Friedman and to all our wonderful guests over the past seven years!

Voted one of America’s “Favorite Speakers” 2015

By meeting planners national poll (Meetings & Conventions Pub)

Nancy Friedman, President – Keynote Speaker

Telephone Doctor Customer Service Training

314-291-1012 -O

314-276-1012 -C

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.