Common scenario:

The phone rings from a potential customer. The caller is put on hold (often curtly). Or rings too long. The caller waits five seconds, hangs up. No sale. No second chance. No nothing  Do you win or lose when the phone rings? How much money was lost?

Uncommon solution:

Customer Service Training expert Nancy Friedman, The Telephone Doctor, a well received 2-Time IFA annual speaker, can help.

Nancy, a popular franchise speaker has presented programs at conferences with Regis Corp, Minuteman Press Int’l, Philly Pretzel, Alliance Brands, Annex Brands, Big O Tires, Re-Bath, CarStar, Subway, Novus Glass, Chem Dry, to name only a few.

She helps help them shoot down bad habits and punch holes – using humor – The best way to deliver a message –  in the mistakes we all make in customer service and sales and brings the positive alternatives to be used immediately and forever.

Results? ROI, increased customer service, more sales.

IFA Program attendee comment: “WOW! Exceptional does not even begin to cover how magnificent (Nancy’s) presentation was. Funny, engaging, insightful, helpful, and downright phenomenal! Nancy’s session was worth the trip & conference meeting alone!”

A complimentary copy of Nancy’s new book is included with our demo packet.  See for yourself.

Want to learn more about a program for your franchise conference?

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.