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Why Caller ID Can Be Awkward

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Cell Phone Etiquette, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training

Be VERY CAREFUL using CALLER ID.

Below is a one-minute video blog on why it’s best to answer all phones – office, home and cell (and whatever other phone you might have), simply with either “Hello” or “Hi, this is….” (I use Nancy. Please use your own name.)

There are many horror stories of what has happened when you ‘think’ it’s the name showing up and it turns out WHOOPS, it’s not that person.

Here’s a 1-minute VIDEO BLOG on why caller ID may be good, but you need to consider the consequences when it’s NOT who you see/think it is.

Enjoy and please share to help others.

https://nancyfriedman.com/2016/12/20/caller-id-can-dangerous/