by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training
By Nancy Friedman, Customer Service & Communication Keynote Speaker; President of Telephone Doctor Customer Service Should I record my calls? Who should hear them? What will I take away? Let me ask you? Do you walk out of the house without looking in the mirror? I...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President Telephone Doctor Customer Service Training These are true stories taken from our book CUSTOMER SERVICE NIGHTMARES. But before we begin and before you read them, let’s talk a moment about just ‘exactly’...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique
By Nancy Friedman, Keynote Speaker; Customer Service Expert, President, Telephone Doctor Customer Service Training Enthusiasm – Defined as “intense and eager enjoyment, interest or approval.” So bottom line is if your phones aren’t...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training What’s a NUM call?Don’t look it up – because we made it up.It means a No Ulterior Motive call or some sort of genuine, non-sales type contact....
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Bragging rights. Do we have them in business?If you’re in the business of satisfying customers, the only thing that matters is what you DO. It’s...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training In sales we need to be a detective, a journalist and even a reporter.In sales we need to FIND OUT ‘who does it.’ Not who did it. Who...
