by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, President – Telephone Doctor Customer Service Training I used to work at a major TV station in Chicago and worked with a gentleman who soon became CEO of same. We remained friends until his untimely passing a year or so...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Always, never, I’m absolutely sure, and I’m positive. Challenging words.Ever get caught in a dilemma where you mean well and the other person derails you because of...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training. Looking to improve your customer service? Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well Customer...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service, Communication Expert, President of Telephone Doctor Customer Service Training As an admitted A.D.D., I’ve always wanted to do an article like this; sharing thoughts that randomly come into my mind. Some are...
by Nancy Friedman | Customer Service
Thursday’s highlight was the opening plenary on “Golden Nuggets of Communications,” by Nancy Friedman with Telephone Doctor Customer Service Training, New York. Friedman presented her ideas with energy and humor, involving the entire audience in her presentation,...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service TrainingThere are 3 valuable items customers want BEFORE the product or the service. They boil down to three basic wants comprising of what we call the R-T-C...
