by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Skills and techniques are important in providing excellent service to customers, but they aren’t the only keys to success. Leading organizations have...
by Nancy Friedman | Customer Service
A special day, a holiday We fly the flag so high Now we ask you simply Why? We fly the flag because We’re very proud to be In a land that’s rich and Best of all, Completely free. A special day, a holiday We fly the flag so high But why not every day you...
by Nancy Friedman | Customer Service
Don’t Do This While Driving: Dialing a handheld cell phone may be the most dangerous distraction for drives. In a study of 3542 drivers, researchers found that dialing while driving posed a crash risk 12 times higher than normal. Driving while angry, sad, or...
by Nancy Friedman | Customer Service
Common scenario: The phone rings from a potential customer. The caller is put on hold (often curtly). Or rings too long. The caller waits five seconds, hangs up. No sale. No second chance. No nothing Do you win or lose when the phone rings? How much money was lost?...
by Nancy Friedman | Customer Service
It’s always nice to see hard work pay off. Read what was written on the MobileDay blog about Paul Segreto’s Franchise Today being one of the top five podcasts for franchise owners to listen for inspiration and ideas. Here’s what was written…...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Need your help. Short, sweet and to the point. We all have tons of ideas, tips, and techniques on giving great customer service. We know what great...
