by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training So You Wanna Be A Star? READ ON… If you’ve never been in a play, band, chorus, dance group or any other form of theater where the audience is...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training It was in a Las Vegas NON-STRIP hotel restaurant. My husband Dick and I were seated quickly enough, but the wait for silverware, water, menu and a waiter...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Uncategorized, Voice Mail Techniques
Normally, I bet my audiences the cash that’s in their wallet that they have one or more of these phrases on their cell or office phone at that moment. I’ve never had to pay! When was the last time you checked your own voice mail message? It’s probably been...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Customer Service Speaker, President, Telephone Doctor Customer Service Training. We’ve all had them. For a variety of reasons, some callers shift from topic to topic or get carried away on one topic that has no connection to why they...
by Nancy Friedman | Customer Service
By Nancy Friedman. Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training. If I could I would eliminate that phrase from Customer Service and other folks who try to help others. Watch this one minute Video Blog and see for yourself....
