Normally, I bet my audiences the cash that’s in their wallet that they have one or more of these phrases on their cell or office phone at that moment. I’ve never had to pay!

When was the last time you checked your own voice mail message? It’s probably been a while. Well, now’s the time to double check it. Because I’m betting you have one or more of the frustrating phrases on your voice mail.

I don’t. If you don’t, congratulations! Here they are:

1. Hi, I’m not here right now.

DUH? Well, that’s a hot lot of news. What a boring, semi useless statement. Live a little. Let your callers know where you ARE – not where you’re not. Tell them, “I AM in the office all this week” OR “I’m in a sales meeting till 3 pm.” Let them know if you do or don’t check messages. Let them know when you will be back. No one is terribly interested where you’re NOT. They are interested in where you ARE.

2. Your call is very important to me.

OMG. Seriously? A big time waster. The caller is thinking, “Well, if I’m so darn important, where the heck are you?” And then again, think about it. Maybe the call isn’t so important to you. You don’t need this phrase. Semi-useless.

3. I’m sorry I missed your call.

How dull. How average. Of course you’re sorry you missed the call. (Although, there may be some calls you’re not so sorry to have missed.) It’s OK to leave this phrase out! It’s a given. Use the time and space for something more valuable. Like where you are and when you will return. Or, who they can call for more information.

4. I’ll call you back as soon as possible.

Well, what’s wrong with that Nancy? Everyone has it. Not everyone. Not me. Not my husband. It’s not interesting and not fun. Mainly because your “as soon as possible” and my “as soon as possible” and “their as soon as possible” may not be, and probably are not, the same.

The truth is most people aren’t returning their phone calls in a timely fashion (if at all). If you’re telling your callers you’ll call them back, make sure you do.

Don’t wanna return the call? Have it returned on your behalf. Not returning a phone call is like not using your turn signal when changing lanes. RUDE! Be classy. Don’t be a ‘no show.’

5. No escape.

Offer the caller another name or extension. Main point here is to offer an alternative when you’re not available. Plus, you’ve bought back some time to say something more interesting or helpful to the caller.

Well, Nancy, Ms. Smarty Pants, what should be on my voice mail? That’s next month, folks … stay tuned.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.