by Nancy Friedman | Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By: Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Anyone working in the people business (and that’s pretty much everyone) will tell you that occasional upset, angry, irate customers simply come...
