by Nancy Friedman | Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Millennials
By Nancy Friedman, Customer Service Expert; President of Telephone Doctor Customer Service Training A young gal, about 25, preparing to sit in one of my presentations at the NAR conference in DC came up to me with arms crossed and in a slightly defensive mode says,...
by Nancy Friedman | Client Relationship, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Millennials, Workplace Communication
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training Millennials? What’s new about it? The biggest secret of all? Nothing. Nada. Zip. In my travels, working with this fun, bright, exciting group, I’ve found...
