by Nancy Friedman | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training. Looking to improve your customer service? Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well Customer...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service, Communication Expert, President of Telephone Doctor Customer Service Training As an admitted A.D.D., I’ve always wanted to do an article like this; sharing thoughts that randomly come into my mind. Some are...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service TrainingThere are 3 valuable items customers want BEFORE the product or the service. They boil down to three basic wants comprising of what we call the R-T-C...
by Nancy Friedman | Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training
By Nancy Friedman, Keynote SpeakerCustomer Service, Communication Expert, Sales & Telephone Techniques for Franchisees, Associations, Corporations Pretend you’re a real estate agent showing a 5 million dollar home to a nationally known sports star. This...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills
By Nancy Friedman, the Telephone Doctor CSR: “I’m in customer service; I’m not in sales.”After working with many call center folks over the years, I’ve heard that enough times that it warranted some attention.But I’m also hearing call center managers and supervisors...
