by Nancy Friedman | Customer Service
Don’t Do This While Driving: Dialing a handheld cell phone may be the most dangerous distraction for drives. In a study of 3542 drivers, researchers found that dialing while driving posed a crash risk 12 times higher than normal. Driving while angry, sad, or...
by Nancy Friedman | Customer Service
Common scenario: The phone rings from a potential customer. The caller is put on hold (often curtly). Or rings too long. The caller waits five seconds, hangs up. No sale. No second chance. No nothing Do you win or lose when the phone rings? How much money was lost?...
by Nancy Friedman | Customer Service
It’s always nice to see hard work pay off. Read what was written on the MobileDay blog about Paul Segreto’s Franchise Today being one of the top five podcasts for franchise owners to listen for inspiration and ideas. Here’s what was written…...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Need your help. Short, sweet and to the point. We all have tons of ideas, tips, and techniques on giving great customer service. We know what great...
by Nancy Friedman | Customer Service
ST.LOUIS, MO — May 31, 2016 — Nancy Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and a nationally known customer service keynote speaker, has been selected to deliver a special presentation to hundreds of...
