by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training. Looking to improve your customer service? Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well Customer...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service, Communication Expert, President of Telephone Doctor Customer Service Training As an admitted A.D.D., I’ve always wanted to do an article like this; sharing thoughts that randomly come into my mind. Some are...
by Nancy Friedman | Keynote Addresses - Customer Service, Keynote Speaker, Uncategorized
“I no longer have patience for certain things, not because I’ve become arrogant, but simply because I reached a point in my life where I do not want to waste more time with what displeases me or hurts me. I have no patience for cynicism, excessive criticism and...
by Nancy Friedman | Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training
By Nancy Friedman, Keynote SpeakerCustomer Service, Communication Expert, Sales & Telephone Techniques for Franchisees, Associations, Corporations Pretend you’re a real estate agent showing a 5 million dollar home to a nationally known sports star. This...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills
By Nancy Friedman, the Telephone Doctor CSR: “I’m in customer service; I’m not in sales.”After working with many call center folks over the years, I’ve heard that enough times that it warranted some attention.But I’m also hearing call center managers and supervisors...
by Nancy Friedman | Customer Service, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Speaker, Customer Service Expert, President of Telephone Doctor Customer Service TrainingLet me introduce you to my mother, Esther. Or Lady Esther as one of my friends named her. Probably because she was so very queenly. Esther is long gone now, yet...
