8 TIPS on How to Handle Holiday Shopping Stress

by | Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Author and Customer Service Expert Nancy Friedman, President Telephone Doctor Customer Service. Crowds, complaints, confusion. Yes, these are the big three this time of the year and add in one big “S” for stress. The good news is there are ways around all of...

Want a Winning Hand Every Time? 21 Ways to GREAT Customer Service & Beyond

by | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...

Words That Can Drive Customers Away Is Your Worst Enemy – 5 Ways To Defeat It

by | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training.  Looking to improve your customer service?  Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well   Customer...