by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training It was in a Las Vegas NON-STRIP hotel restaurant. My husband Dick and I were seated quickly enough, but the wait for silverware, water, menu and a waiter...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Customer Service Speaker, President, Telephone Doctor Customer Service Training. We’ve all had them. For a variety of reasons, some callers shift from topic to topic or get carried away on one topic that has no connection to why they...
by Nancy Friedman | Customer Service
By Nancy Friedman. Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training. If I could I would eliminate that phrase from Customer Service and other folks who try to help others. Watch this one minute Video Blog and see for yourself....
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training We present dozens of webinars throughout the year. They’re well attended and, thankfully, very well received. When possible, and time will allow, I...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t. Yet often...
by Nancy Friedman | Customer Service, Customer Service Excellence, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training When my dad handed me the keys to the car he told me, “Nancy, the car is not a salon. Don’t fix your hair while you’re driving. Don’t put...
