by Nancy Friedman | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Telephone DoctorThere are, of course, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without you even knowing it. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s the bad...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training. Looking to improve your customer service? Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well Customer...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service, Communication Expert, President of Telephone Doctor Customer Service Training As an admitted A.D.D., I’ve always wanted to do an article like this; sharing thoughts that randomly come into my mind. Some are...
by Nancy Friedman | Customer Service
Thursday’s highlight was the opening plenary on “Golden Nuggets of Communications,” by Nancy Friedman with Telephone Doctor Customer Service Training, New York. Friedman presented her ideas with energy and humor, involving the entire audience in her presentation,...
by Nancy Friedman | Keynote Addresses - Customer Service, Keynote Speaker, Uncategorized
“I no longer have patience for certain things, not because I’ve become arrogant, but simply because I reached a point in my life where I do not want to waste more time with what displeases me or hurts me. I have no patience for cynicism, excessive criticism and...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service TrainingThere are 3 valuable items customers want BEFORE the product or the service. They boil down to three basic wants comprising of what we call the R-T-C...
by Nancy Friedman | Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training
By Nancy Friedman, Keynote SpeakerCustomer Service, Communication Expert, Sales & Telephone Techniques for Franchisees, Associations, Corporations Pretend you’re a real estate agent showing a 5 million dollar home to a nationally known sports star. This...
