by Nancy Friedman | Uncategorized
Once again we are making a donation to the Wounded Warriors Project on behalf of all Telephone Doctor friends and clients at this holiday time. May you have the best holiday ever and may your phones ring long and loud with health and happiness! What’s a great...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Telephone DoctorThere are, of course, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without you even knowing it. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s the bad...
by Nancy Friedman | Keynote Addresses - Customer Service, Keynote Speaker, Uncategorized
“I no longer have patience for certain things, not because I’ve become arrogant, but simply because I reached a point in my life where I do not want to waste more time with what displeases me or hurts me. I have no patience for cynicism, excessive criticism and...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service TrainingThere are 3 valuable items customers want BEFORE the product or the service. They boil down to three basic wants comprising of what we call the R-T-C...
