by Nancy Friedman | Uncategorized
Next to a kiss – the telephone is one of the things that gets closest to your mouth. Even if it’s only YOU handling the phone; take the time to use some wipes & clean it daily, especially during this stressful time. Now CELEBRATE the Birthday of The...
by Nancy Friedman | Uncategorized
Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business? These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives. Said innocently,...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Uncategorized, Voice Mail Techniques
Normally, I bet my audiences the cash that’s in their wallet that they have one or more of these phrases on their cell or office phone at that moment. I’ve never had to pay! When was the last time you checked your own voice mail message? It’s probably been...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Keynote speaker, Customer Service Expert, President Telephone Doctor Customer Service FACT: The best weapon for a small business against the BIG guys is Customer Service.It’s that simple. We will pay more for better service! So if you’re a small...
by Nancy Friedman | Uncategorized
Dear Franchise Friends,As a two time mini-session IFA speaker (2014 & 2015), we wish you a great 2016 conference.While I’m missing IFA this year – (Am speaking at a large national insurance conference at the same time) i’ll be thinking good...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training. Take our Test and Find OutRead the scenarios below and ask yourself…which type am I?# 1. The customer says (either on the phone or in person): “Tell...
