by Nancy Friedman | Customer Service
As posted on https://www.trainerhangout.com/coach-customer-service-nancy-friedman/ Nancy Friedman is one of the top customer service and employee relations experts in the North America. She believes that most sales are lost due to poor service rather than a mediocre...
by Nancy Friedman | Customer Service
Nancy quoted: ……According to Nancy Friedman, when it comes to customer relations, no business is more on the front lines than the travel industry. “From travel agents dealing with their clients, to the major airlines and hotels who field hundreds of...
by Nancy Friedman | Customer Service
The holidays are fast approaching. And with it comes hiring additional seasonal workers to meet demand, help shoppers and increase sales. Starting on Black Friday and throughout the holiday season, retailers, restaurants, etc. will be facing the important challenge of...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service, Keynote Speaker I walked into 3 different stores in a shopping mall the other day. Asked for three separate items. A simple: Do you carry XXX? Got the same blunt “no” all three times....
by Nancy Friedman | Client Relationship, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training Never again will I complain about a simple cold. Never again will I complain I have a headache. Never again will I complain because I broke a...
by Nancy Friedman | Customer Service
It might sound simplistic or superficial but delivering superior customer service involves smiling. It doesn’t matter if you’re face-to-face or on the phone with a client, a genuine smile is obvious to that customer. Benefits of smiling include an...
