When we automatically say “NO” or “We don’t have it” or any other immediate rejection to a customer (or anyone for that matter), you’re turning the customer off and often, away.
When we adopt the BE A DOUBLE CHECKER mentality – “Let me Double Check that for you, I thought we were out of the blue widgets, but I’ll double check” it reduces the customer pain and they embrace the fact you’re not rejecting them immediately.
Become a Double Checker. It helps improve customer service and it could save the entire customer service situation. Double checking keeps you from totally rejecting the customer. They love it. And when we double check, often times we find just what the customer wanted.
Watch Nancy’s full Customer Service Keynote demo here.
Nancy Friedman
Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.