By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training

Everyone seems to want to talk about the “customer service experience.” And, yes it’s certainly important. But in order to get to the experience, there needs to be ‘training.’

8 out of 10 people will never do business with you again and won’t tell you. You’ll never know why. They just go away.

8 out of 10 people will tell 11 others how bad you are and only 1 out of 10 will tell others how good you are.

No one aspires to be mediocre, so we need to learn how to soar above it and keep your customers coming back and singing your praises.

Learn how to create a customer experience that will put you on the customer service map. There is a direct correlation between a great customer service experience and the training that led to that.

Those wonderful companies that give you the great experience you talk about and remember have had some sort of training program.

Very few folks have the automatic DNA that makes them great service people without some sort of customer service training.

What does your customer service training program look like? If you need a great one, look into

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.