by Nancy Friedman | Apr 21, 2017 | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Uncategorized, Voice Mail Techniques
Normally, I bet my audiences the cash that’s in their wallet that they have one or more of these phrases on their cell or office phone at that moment. I’ve never had to pay! When was the last time you checked your own voice mail message? It’s probably been...
by Nancy Friedman | Apr 17, 2017 | Customer Service
By Nancy Friedman, Keynote Customer Service Speaker, President, Telephone Doctor Customer Service Training. We’ve all had them. For a variety of reasons, some callers shift from topic to topic or get carried away on one topic that has no connection to why they...
by Nancy Friedman | Apr 10, 2017 | Customer Service
By Nancy Friedman. Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training. If I could I would eliminate that phrase from Customer Service and other folks who try to help others. Watch this one minute Video Blog and see for yourself....
by Nancy Friedman | Apr 4, 2017 | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training We present dozens of webinars throughout the year. They’re well attended and, thankfully, very well received. When possible, and time will allow, I...
