by Nancy Friedman | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Telephone DoctorThere are, of course, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without you even knowing it. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s the bad...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training. Looking to improve your customer service? Read on. We call them conversation diverters. Just as “ALWAYS and NEVER” are as well Customer...
