by Nancy Friedman | Uncategorized
7 Characteristics of the Best of the Best in Customer Service By Nancy Friedman, Customer Service Expert, Speaker, President Telephone Doctor Customer Service Pick up any ad and there’s probably a line of type or two of how well you’ll be treated when you shop or...
by Nancy Friedman | Uncategorized
Dear Drivers: Today my daughter who is seven years old started to school as usual – she wore a dark blue dress, with a white color – she had on black shoes and wore blue gloves. Her cocker spaniel – whose name is Coot – sat on the front porch, and whined his canine...
by Nancy Friedman | Uncategorized
These successful franchisors have joined the ranks of happy “Nancy clients” by bringing her humorous, beneficial, and educational keynote to their annual franchise conferences. Here’s a challenge question for your franchisees. (You are welcome to...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Common scenario: Franchisees phone rings with a potential customer. The caller is put on hold (often curtly). Or it rings too long. The caller waits five seconds,...
by Nancy Friedman | Uncategorized
In a society where poor customer service is rampant, a well-trained company staff can shine if everyone adopts and commits to some simple service approaches.The result can mean not only keeping your customers happy, but also keeping them period!What is the biggest and...
