by Nancy Friedman | Customer Service
Proud to have been interviewed and featured in GROUPS Today, January-February publication on one of my favorite topics – Cold Calling. It’s NOT DEAD Yet. https://nancyfriedman.com/Dont_Fear_the_Phone_by_Lisa_Stickler.pdf Cold Calling is one of our programs...
by Nancy Friedman | Customer Service
by Patrick Shay, NSSF Director, Retail Development I am pleased to announce that speaker Nancy Friedman, thanks to the rave reviews she received for her presentation at a SHOT Show University several years ago, will be kicking off our 2017 SHOT Show University. A...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Speaker Customer Service Expert, President Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever it...
by Nancy Friedman | Customer Service
Nancy Friedman, Customer Service Keynote Speaker, President – Telephone Doctor Customer Service I happened to tell my husband the other day, that very same headline. A few days later, I posted it on my Twitter, LinkedIn, Company FACEBOOK page, and a few groups as...
by Nancy Friedman | Customer Service
AS SEEN ON WWW.INC.COM http://www.inc.com/cheryl-snapp-conner/the-5-biggest-voicemail-mistakes-youre-probably-making.html Are you guilty of terrible voicemail etiquette? Chances are high the answer is yes. Customer service expert Nancy Friedman (The Telephone...
by Nancy Friedman | Customer Service
As published on forbes.com: http://www.forbes.com/sites/cherylsnappconner/2016/11/19/10-new-linkedin-tips-to-propel-your-pr/#1b475151730b This week I re-connected with Nancy Friedman, the St. Louis-based customer service expert who’s enjoyed some extreme PR hits and...
