by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training
By Nancy Friedman, Customer Service & Communication Keynote Speaker; President of Telephone Doctor Customer Service Should I record my calls? Who should hear them? What will I take away? Let me ask you? Do you walk out of the house without looking in the mirror? I...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President Telephone Doctor Customer Service Training These are true stories taken from our book CUSTOMER SERVICE NIGHTMARES. But before we begin and before you read them, let’s talk a moment about just ‘exactly’...
by Nancy Friedman | Customer Service
By Source Unknown {1} Once all villagers decided to pray for rain. On the day of prayer all the people gathered, but only one boy came with an umbrella. That’s FAITH {2} When you throw babies in the air, they laugh because they know you will catch them....
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Went grocery shopping Saturday and, on the way in, seven Girl Scouts and their moms stood at the front door talking with each other while some of the kids were fiddling...
by Nancy Friedman | Customer Service
Complimentary Books or Webinar with a Nancy Program Celebrate with us! From Nancy Friedman, The Telephone Doctor – Customer Service Keynote Speaker Let’s go right to the bottom line. It’s time to say “thank you” and celebrate our...
