Administrative Professional’s Day: April 24, 2019 – Don’t forget to say thank you to your ‘right arm’

Administrative Professional’s Day: April 24, 2019 – Don’t forget to say thank you to your ‘right arm’

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Mother’s Day, Father’s Day, Valentine’s Day, Grandparents Day, Labor Day, Memorial Day, Christmas Day, well, you get the picture. There’s another day that...
Let Me Double Check That For You

Let Me Double Check That For You

By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t. Yet...