This week on Franchise Today co-hosts, Stan Friedman and Paul Segreto welcome as their guest, Nancy Friedman (no relation to Stan) aka Telephone Doctor. Nancy is a 2-time IFA mini session speaker – and has brought her keynote programs and workshops to dozens of franchise conferences around the country, entertaining the audience with her straight talk, no nonsense, common sense approach to her tips, ideas, skills and techniques. Covering all 6 touch points of communication… email, snail mail, phone, fax and face to face, Nancy is more that “just” telephones as she explains how positively memorable experiences are more than just for customers!
Franchise Today airs LIVE Wednesdays at 11AM CT / 12PM ET with on-demand access on iTunes.
Nancy Friedman
Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.