by Nancy Friedman | Customer Service
311 Conference Presents Nancy Friedman, The Telephone Doctor Monday, April 8, 2019 Phoenix, AZ CALL CENTER MANAGERS Exciting News Call Center Magic is what Nancy Friedman, The Telephone Doctor, will bring to our 311 conference in Phoenix this coming April. Nancy,...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training We did a survey a while back at one of my speaking engagements. I wanted to know what really bugged folks about emails they received. Without hesitation, the top 3 were:...
