Dear Friends:

As Frank Sinatra sang it, “It was a very good year.”

And indeed it was! I’m blessed.

In honor of all our Telephone Doctor clients, friends and family, a donation is being made to:

The Fisher House*

Housing and help to our Veterans and their families

To those who brought me onsite for a Telephone Doctor program for their team, conference, or sales meeting, thank you for an incredible year.

And thank you to the thousands of clients using our platform for your training. We’re proud to be part of helping you communicate better with your customers and co-workers.

Have a very merry holiday and much success in 2018!

*Fisher House Foundation is best known for a network of comfortable homes where military and veterans’ families can stay at no cost while a loved one is receiving treatment.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.