Dear Friends:

As Frank Sinatra sang it, “It was a very good year.”

And indeed it was! I’m blessed.

In honor of all our Telephone Doctor clients, friends and family, a donation is being made to:

The Fisher House*

Housing and help to our Veterans and their families

To those who brought me onsite for a Telephone Doctor program for their team, conference, or sales meeting, thank you for an incredible year.

And thank you to the thousands of clients using our www.serviceskills.com platform for your training. We’re proud to be part of helping you communicate better with your customers and co-workers.

Have a very merry holiday and much success in 2018!

*Fisher House Foundation is best known for a network of comfortable homes where military and veterans’ families can stay at no cost while a loved one is receiving treatment.

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com