Never is customer service more important

Never is customer service more important

The holidays are fast approaching. And with it comes hiring additional seasonal workers to meet demand, help shoppers and increase sales. Starting on Black Friday and throughout the holiday season, retailers, restaurants, etc. will be facing the important challenge of...
Is Your Staff NUMB to Customer Service?

Is Your Staff NUMB to Customer Service?

By Nancy Friedman, President, Telephone Doctor Customer Service, Keynote Speaker   I walked into 3 different stores in a shopping mall the other day. Asked for three separate items. A simple: Do you carry XXX? Got the same blunt “no” all three times....