By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service
Common scenario: Franchisees phone rings with a potential customer. The caller is put on hold (often curtly). Or it rings too long. The caller waits five seconds, hangs up. No sale. No second chance.
Uncommon solution: The Customer Service Expert: Nancy Friedman, The Telephone Doctor. Rapport building; retention and engagement a specialty.
HOW? I shoot down bad habits and punch holes – using humor – in the mistakes we all make in customer service and sales. Offering the positive alternatives to be used immediately and forever.
Results? ROI, increased customer service, more sales.
A 2015 IFA annual conference attendee said: “WOW! Exceptional does not even begin to cover how magnificent (Nancy’s) presentation was. Funny, engaging, insightful, helpful, and downright phenomenal! Nancy’s session was worth the trip & conference alone!”
Nancy is president and founder of Telephone Doctor Customer Service Training. She is a widely recognized speaker in the franchise industry who brings tips, skills and techniques to help the multi-unit entrepreneur gain the ultimate customer experience.
The author of 8 books, she is an expert in sales, customer service and communications. A few of her franchise clients are:
- Big O Tires
- American Leak Detection
- Travel Leaders
- CARSTAR
- UNIGLOBE Travel
- CarX
- Midas
- Subway International
- Goodyear
- Housemasters
- Tuffy Tire & Auto Service
- Cleaning Authority
- Grease Monkey
- Domino’s Pizza
- Choice Hotels
- Precision Tune Auto
- Interim Healthcare
- Rebath
- Annex Brands
- Jet’s Pizza
- Jackson Helwett
- Christian Brothers
- Alliance Franchise Brands
- And more