Improve Business Communication

Nancy Friedman’s Legacy of Service Excellence

Unlock the power of exceptional customer service and soft skills with ServiceSkills, featuring Nancy Friedman, The Telephone Doctor®. Nancy’s courses are the gold standard in communication skills training. Her proven techniques are available through the ServiceSkills eLearning platform. These dynamic courses empower teams to elevate customer experiences, strengthen collaboration and build respectful workplaces—all with Nancy’s signature blend of wit, wisdom, and practicality.

What You Get with ServiceSkills

• Updated Telephone Doctor Training Collection: Dive into a rich library of impactful micro lessons showcasing both wrong-way/right-way approaches. Master customer service, leadership, conflict resolution, workplace respect and more.
• Soft Skills That Deliver: Learn actionable strategies to handle tough calls, boost sales and create a positive team dynamic—straight from Nancy’s playbook.
• Tailored Training Experience: Assign courses, track progress, and customize learning paths with our intuitive, cloud-based tools designed for busy teams.
• Real-Time Insights: Use detailed analytics and quizzes to measure growth and ensure Nancy’s techniques stick.
• Learn Anywhere, Anytime: Access Nancy’s expertise on any device, making professional development seamless and flexible.

Why ServiceSkills Stands Out

• Nancy Friedman’s Expertise: With decades of delivering America’s favorite customer experience training you’ll learn why current customers give ServiceSkills a 4.8-star rating.
• Proven Results: Practical, no-nonsense methods turn average interactions into extraordinary outcomes—fast.
• Affordable Excellence: With packages starting at just $1,990 for up to 5 learners, you get Nancy’s world-class training without the hefty price tag or hassle.
• Engaging & Efficient: Short, dynamic lessons fit any schedule, ensuring your team can apply Nancy’s tips right away.

Who Benefits?

From call centers to retail, remote teams to corporate leaders, ServiceSkills brings Nancy Friedman’s transformative training to any organization ready to excel. If your goal is happier customers, stronger teams, or sharper communication, Nancy’s got the solution.

Start with Telephone Doctor Today

Ready to see why millions trust Nancy Friedman to revolutionize their skills? Request a free demo and experience how ServiceSkills blends these timeless insights with modern eLearning.