Description
From 4 Useless Words to Why We Don’t Always Need to Agree with the Customer to A Day in the Life of a Mystery Shopper and so much more, this new book from Nancy Friedman, keynote speaker, president of Telephone Doctor and an expert on customer service for over 30 years, brings you a world of ideas. Some new – some old – all good and easy to apply. Named one of America’s FAVORITE SPEAKERS, you can trust this book to move the needle on customer service.