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Customer Service (finally) Defined

$20.00 $10.00

From 4 Useless Words to Why We Don’t Always Need to Agree with the Customer to A Day in the Life of a Mystery Shopper and so much more, this new book from Nancy Friedman, keynote speaker, president of Telephone Doctor and an expert on customer service for over 30 years, brings you a world of ideas. Some new – some old – all good and easy to apply. Named one of America’s FAVORITE SPEAKERS, you can trust this book to move the needle on customer service.

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From 4 Useless Words to Why We Don’t Always Need to Agree with the Customer to A Day in the Life of a Mystery Shopper and so much more, this new book from Nancy Friedman, keynote speaker, president of Telephone Doctor and an expert on customer service for over 30 years, brings you a world of ideas. Some new – some old – all good and easy to apply. Named one of America’s FAVORITE SPEAKERS, you can trust this book to move the needle on customer service.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.

Additional information

Weight 6 oz