Complimentary Smiles – Get Yours Now

Complimentary Smiles – Get Yours Now

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker   Had a super question emailed to me recently: Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages...
R-T-C: Relationship – Trust – Consistency

R-T-C: Relationship – Trust – Consistency

By Nancy Friedman, Founder & President Telephone Doctor Customer Service Training; Customer Service Speaker – GOLD STANDARD TIPS, IDEAS, SKILLS & TECHNIQUES   In interviewing our customers, I found that there were several things they value. Things they...
R-T-C: Relationship – Trust – Consistency

Back to Basics – The Gold Standards Of Customer Service

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Keynote Speaker, Customer Service, Communications, Sales   FACT: Customers go out of their way looking for companies who provide great customer service. FACT: Some find it; some...
3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service, Customer Service Keynote Speaker Rapport building is an art, not a science. Some of you reading this will pass on this article. Why? Because you already know how to rapport build with someone –...
Every Business Has A Phone & Someone Answering It

Every Business Has A Phone & Someone Answering It

By Nancy Friedman, Founder/President Telephone Doctor Customer Service Training, Customer Service Expert, Keynote Speaker   Who doesn’t want to get great service when you call a company? So much business is done over the telephone. First call, in between....
5 Unique Ways to Get Your Customers to Remember You

5 Unique Ways to Get Your Customers to Remember You

By Nancy Friedman, Founder and President of Telephone Doctor Customer Service Training; Keynote Customer Service Speaker If you’re in sales, it’s obvious we remember our customers. But how do we get them to remember us? Consider these: Number one –...